Extremely Please with the Service and Results Received
We were extremely pleased with the service and results we received from Team Masterson. Susan and Scott helped us prepare our home with decor and fix-up suggestions, cleaning, de-cluttering using their trailer, and staging. They worked very hard to sell our home, using a variety of marketing strategies while keeping us updated with market conditions. They sold our home and quickly located a great new property for us. We highly recommend the Mastersons for their experience and professionalism.
Dreams Can Come True
What a weekend! Dreams can come true—ours did this past week, and I owe a huge shout out to our realtor, Susan Masterson. Our search for a home began over two years ago, during the peak of the housing insanity. Sue came with us to every showing and open house. She walked us through bidding wars, never forcing us beyond our limits, even when it meant we lost out on the house. It just wasn’t meant to be, and she was there to remind us of that. Finally, this past March, the stars aligned and we found our home. From the complimentary home inspection, to allowing us to use their client courtesy moving trailer, to helping us move boxes (!), to a deep discount on awesome quality paint (and in part paid for as a house warming gift), to a home cooked meal on our first day of moving in, Sue has gone completely above and beyond. As we sat there last night, in what we hope will be our eventual child’s room, completely unfurnished and freshly painted, polishing off a home-baked lemon meringue pie, my partner and I knew we couldn’t thank Sue enough for everything she has done. If you’re ever in the market for a house/townhouse/condo, you know who has our vote!
Icing on the Cake
Susan and her team were a great help in getting my mother’s house sold. From high level activities in marketing as well as their wealth of knowledge and experience in real estate, to old-fashioned elbow grease that is needed to get a house prepared for sale, we could not have asked for or expected better service. Achieving our goal of selling the house at the right price is the icing on the cake!
The service and skills demonstrated by the Masterson Team were positively outstanding! We couldn’t imagine a finer marketing approach or personal care. We are thrilled with the results of our sale and purchase!
Made All the Difference!
Team Masterson was incredibly supportive, insightful and effective in the listing, marketing and sale of my home. I’ve bought and sold 9 properties and this is the first time I have worked with Team Masterson. They were, by far, the most proactive and professional agents I’ve worked with! I sold my home in three days for full ask. I’m thrilled and would recommend Team Masterson with great confidence. Their attention to detail, service and knowledge made all the difference.
I just wanted to say a big thank you to Scott, Leslie and particularly, YOU, for
all of your hard work selling my house.
Last night I had a blissful sleep for the first time in months. It’s a huge
relief not to prep the house today for a potential showing. I am very happy
with the outcome and believe everything happens for a reason.
Like I said, this will be my last house sale. While this means I won’t be a
repeat customer for you again, it would be my pleasure to add a testimonial
on your site and I will definitely recommend you to any potential buyer or
seller. You did an excellent job in a very uncertain market.
Service Beyond Compare!
Team Masterson does not just use the term “the extra mile” in marketing their service, they sincerely live up to it. Their teamwork, shared passion and continual energy provided us with the ideal experience in selling our home, buying a new one and making it our dream home.
Susan and Scott were very well attuned to our wishes and requirements for our new home. They arranged times to visit many homes that met those needs. Their commitment and perseverance led us to acquiring our beautiful new home in an ideal location, for a price well within our budget.
Not only did they provide what one might expect of a real estate team, they also assisted us in retaining a lawyer, finding a home inspector, hiring excellent tradesmen to do some repairs to our old home and renovations in our new home, and even loaned us their moving trailer to help with our move. Their expertise in marketing the home we were selling, the attention to every detail, and outstanding negotiation skills and timely action, enabled us to get full asking price for our home.
I have to add that not only was all of this service done with the utmost professionalism, but also with joy. The friendliness of the entire team put us at ease every step of the way. Their sense of humour, genuine smiles and warmth made us feel that we were of upmost importance and we enjoyed seeing them on a regular basis throughout the process. They made what can be a stressful experience, a fun time and we always felt assured that everything would work out for the best; which it did.
We highly recommend Team Masterson to anyone wanting to sell and/or buy a home.
Selling Family Home
I was not looking forward to preparing my house to be listed and to opening it up to potential buyers, with all the steps involved. Fortunately, I had hired Susan Masterson and Scott Masterson, who made the entire process, from pricing to staging to listing to negotiating to closing the deal, a painless experience. In fact, Susan and Scott truly went above and beyond the call of duty. They did their research to come up with an asking price, offered great suggestions for decluttering and showing my home, and even hauled away some unwanted items. They expertly staged my home to show off its charms, created attractive marketing materials both online and off, and ensured that the house received great exposure. Their work was so effective that I received a nice offer just 17 days after listing. I can’t thank Susan and Scott enough for all they did to make selling my house a much easier experience than I could ever have imagined.
Moving to a Different Community
Sue and Scott are a terrific team to work with. You will never meet such a hardworking, genuinely knowledgeable couple. In particular here are a few things I really liked about their service.
- Scott is a very good listener, and asks good questions to be sure he understands your needs.
- Sue gets back to you when she says she will.
- Sue does her homework, and prepared the most beautiful feature sheet(s) I had ever seen.
- Sue has very good taste and I felt that she set up our house in the very best way possible.
- They support one another and worked well as a team.
Scott and Sue Masterson are all that one could wish for and more, as real estate agents. When our house was put on the market, we didn’t want to spend money on decorative items such as fancy cushions or paintings. Sue brought us cushions and two beautiful paintings from her own walls to help us out. On the morning that our desirable condo went on the market, Sue called us and we went to see it. It was love at first sight, and we put an offer in immediately. If Sue hadn’t been so alert, we might have missed getting it. At our visit to sign papers, our lawyer presented us with a final paper, authorizing the funds to be taken out of our bank account and was amazed when we told her Sue had already taken care of it. She said it was unheard of for a real estate person to be so efficient and this was “Golden Glove” service! Thanks, Sue and Scott for being so on the ball and getting us the condo of our dreams in the building we wanted.
Scott and Sue:
Your advice on our selling price proved to be far more accurate than our delusions of profit, and we thank you for your patience, and expert weekly reporting on actual performance of the Oakville market in our price range. You coached us so well in the presentation of our house when we were preparing to sell, we know the added value of your experience and personal assistance was reflected in the great sale price. No other agent has matched your attention to detail, and capacity to analyze and project activity. Well done.
We could have lost the bidding war on our home without your strategic advice, and quick action. We love the trees, wildlife and our quiet street. Often it is quieter than our Muskoka cottage. You found us the perfect home. We love your home warming gifts, and enjoy watching your white spruce grow in the backyard. The cardinals look wonderful on it. We would be happy to have your future clients contact us for referrals. You are the best.
We consider ourselves very fortunate to have met Scott and Sue. They are hardworking and exceeded all expectations. We were so happy with their outstanding professionalism and positive attitude that we got them to list and sell our individual homes prior to our marriage. Then they helped us get exactly what we wanted on our limited budget right here in Oakville. Once our family began to grow, we called on them once again. If you are looking for realtors with an abundance of knowledge and experience, Team Masterson is for you. We have, and will continue to highly recommend you to others in the future.
Full Service Approach
I used Susan Masterson to both purchase and sell my home. In addition to thoroughly researching property values and the competition, she also assisted me in retaining a lawyer, finding a home inspector and arranging for a conscientious, yet low-cost, mover. Since all of this was taking place during my busiest time of year, this extra support made a real difference in getting me through the stress that comes with moving two teenagers!
With Susan’s support and guidance, I was able to sell my home in one day, for $5,000 more than I was expecting. This was very much due to Susan’s exceptional marketing and organizational skills.
As a long time resident of Oakville, I would like to whole-heartedly recommend Susan Masterson as a real estate agent. I know that her hard work, ethics and customer service will exceed your expectations.
Exceptional Client Service
A friend referred me to Susan Masterson. She knew that I would need an agent who excelled at client service and who was patient and knowledgeable about the Oakville real estate market. Susan exceeded my expectations on all of these fronts and then some.
Susan’s commitment to providing quality client service was evident throughout the entire process. I was particularly impressed with how she accommodated my busy work schedule. She previewed many potential properties ahead of time and provided detailed written summaries of her findings and impressions of each property, which was of great value to me in deciding which properties to view. She was also exceptionally responsive to my follow-up inquiries and offered tremendous flexibility in making herself available for me to view properties at times that best suited my schedule.
As a first time homebuyer, the process was at times overwhelming and caused me to occasionally be indecisive in my search to find the “perfect home”, which of course meant that the process ended up taking a while. Nevertheless, Susan was always patient and focused on the goal of finding the right property for the client, rather than rushing to close the deal. She did not pressure me to make an offer after viewing any of the properties; instead she used each time out as an opportunity to learn more about my likes and dislikes. With Susan’s “client first” approach, my trust and confidence in her grew immensely, the properties viewed were tailored to my needs and we ultimately found me that perfect home.
Additionally, Susan has a wealth of knowledge about Oakville and she was all too happy to share her insights on market trends or to spend extra time showing me the local amenities. She also shared her expertise through a handy package of information that covered everything from community resources to moving tips, and was a great resource for referrals to other service providers – all of which contributed to making my move a seamless transition. Indeed, Susan was always ready to go the extra mile to make things go smoothly. A notable example of this was her offer to pick up my house keys from the lawyer’s office on the closing day to facilitate the painter getting timely access to my house to start painting in advance of my moving date.
It is this background of exceptional client service, including Susan’s ‘24/7’ positive attitude, sense of humour and proven willingness to go above and beyond the call of duty, that makes her a cut above the rest. I would highly recommend Susan to my circle of friends and to others looking to find their perfect home – she is truly an outstanding agent.
Go "The Extra Mile"
As I reflect on my experience with Sue and Scott Masterson this year these words come to mind – they are a hard working couple, experienced and knowledgeable in Real Estate! They model integrity. They go “the extra mile” in being helpful. Their promises are dependable as they tirelessly serve others. It is a pleasure to recommend them.
Remarkable Team, Invaluable Resource
Susan and Scott are a remarkable team. Their many years of experience in real estate is an invaluable resource. Our family recently had the privilege of working with them, during which they efficiently and successfully completed several transactions. They are professionals to the highest standard and generously offer help and support above and beyond what might be expected. We highly recommend them as diligent and ethical agents.
First Time Purchasing a Home
Sue & Scott were absolutely amazing! Our time together was short, but it was most definitely sweet. It was our first time purchasing a home so we were very nervous and had absolutely no idea with what we were doing. With the help of Team Masterson we were homeowners within 2 months. We moved into our new place with absolutely nothing. Sue & Scott were also very thoughtful. When their other clients were throwing away old furniture and tools, they thought of us and generously asked them to donate it to us. We’ve learned a lot throughout this process and we are thankful that Team Masterson were the ones to help us make this happen.
In Good Hands
Just wanted to thank again Leslie Trounce for the outstanding service she provided when helping us to rent a house in St Catharines. Being in Canada for over 22 years, only once I met such a professional person as she is. More than pleasant, she went the extra-step to help us, not only once, as we live far away and could not drive there so easily to meet a repairman, for example. If you choose her as a realtor, rest assured that you are in good hands. We dealt with other realtors in the past, but none of them was as professional and helpful as she is. Kudos to Leslie again !